Privacy Policy

Introduction

Xylonix B.V. ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any capacity. Please read this privacy policy carefully to understand our practices regarding your personal data and how we treat it.

Data Controller Information

The data controller for your personal information is Xylonix B.V., a company registered in the Netherlands with registration number 75463128 and VAT number NL753128964B02. Our registered address is Stationsweg 195, 4838 VP Breda, North Brabant, Netherlands. If you have any questions about this privacy policy or our data practices, please contact us at privacy@xylonix.pro.

Data Collection

We collect various types of information in connection with the services we provide. The data we collect includes:

• Personal Information: Name, email address, phone number, postal address, and other contact details when you contact us or use our services
• Technical Information: IP address, browser type and version, operating system, device information, and website usage data
• Communication Data: Records of correspondence when you contact us via email, phone, or our contact forms
• Transaction Information: Details about purchases, inquiries, and service requests
• Marketing and Communications: Your preferences for receiving marketing communications and your communication preferences

How We Use Your Information

We use the information we collect for various purposes, including how we use your information to provide and improve our services:

• To provide, operate, and maintain our technology services and support
• To process transactions and manage your service requests
• To communicate with you about our services, including customer support and service updates
• To improve our website, services, and customer experience
• To send you marketing communications about our products and services (with your consent)
• To comply with legal obligations and protect our legitimate business interests
• To prevent fraud and ensure the security of our systems and services

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds: legitimate interests for business operations and service improvement, consent for marketing communications and optional services, contractual necessity for service provision, and legal obligations for compliance with applicable laws and regulations.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with trusted service providers who assist us in operating our website and conducting business, professional advisors such as lawyers and accountants, and law enforcement or regulatory authorities when required by law or to protect our rights and safety.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Generally, we retain customer information for the duration of our business relationship and for a reasonable period thereafter for legal and business purposes. Marketing data is retained until you opt out of communications, and website analytics data is typically retained for up to 26 months.

Your Rights

Under the GDPR and applicable data protection laws, you have several rights regarding your personal data:

• Right of Access: You can request copies of your personal data
• Right to Rectification: You can request correction of inaccurate or incomplete data
• Right to Erasure: You can request deletion of your personal data in certain circumstances
• Right to Restrict Processing: You can request limitation of how we process your data
• Right to Data Portability: You can request transfer of your data to another service provider
• Right to Object: You can object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure data transmission, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) where our service providers are located. When we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions by the European Commission.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@xylonix.pro.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new privacy policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Supervisory Authority

If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local supervisory authority if you are located in another EU member state.